Our team of over 50 people look for products from leading brands, designer products, trendy and fashionable products, unusual items, and many more. Then we offer them to you at purchase price without applying any additional margin*! Fashion for men, women, children, fashion accessories, furniture, electrical appliances, cosmetics, linen and home equipment, decoration, unusual items and many more. We can offer you all the product categories you can think of.

At PrivateFloor we know that a 40% or even a 70% discount during traditional private sales no longer gives you the satisfaction of finding THE best bargain. With a discount of 80% or 90% compared to traditional retailers, that's when private sales become really attractive. PrivateFloor is THE site you want to visit for the best deal possible.

The 7 PrivateFloor guarantees

1. The absolute guarantee of receiving authentic and high-quality products in accordance with the brands' and manufacturers' charter.

2. PrivateFloor certifies its cost prices*: a simple request from you and we will send you a certificate authenticating the fact that you purchased your product at our purchase price*.

3. The guarantee of a secure payment by credit card according to security protocols SSL

4. The guarantee that your purchase will be delivered quickly, within the time specified on our sales.

5. The guarantee to get all the help you require during your visit to our site: an online interactive chat option allows you to talk directly with a PrivateFloor account executive - your private butler at your service.

6. The guarantee of an excellent after-sales service: a customer service that will instantly respond to your queries.

7. The guarantee to be either satisfied or refunded: you have 14 days to return your products. You are refunded 5 days after we receive your original package (excluding bank transaction time).

Become a member now and access our private sales at cost price*!

Changing my details or my password

Change your email address and your password by selecting the "My Account" tab and then selecting the add/edit function available in the "My Information" section. If you have forgotten your password, you can recover it by clicking on the link "Password Forgotten", which is in the "Member Access" window on the front page of PrivateFloor. A password recovery window will open and the password will be sent to you by email.

Managing my newsletters

Be informed of upcoming auctions by subscribing to the PrivateFloor newsletter. To ensure that you are registered to receive the newsletter you need to do the following: insert and confirm your email address in the "Subscribe to Newsletter" header at the top of each page, which is reserved for this purpose.

Referring my friends

Get coupons for 8 € when the first order of each of your referrals is shipped. The discount code is automatically displayed in your account, under "My Discounts". An email will be sent when your coupon is created. You can refer your friends by clicking the "Referral" tab in the main menu, as well as manage and track your referrals in the tab "My Referrals", which you will find in the "My Account" section.

The referral coupon is valid for one (1) year from date of issue.

Some coupons specifically associated with your account are displayed and listed in your account. Select the coupon you want to use in order to apply it to your next order. Every time a new coupon is assigned to you, you will receive an email. To use this coupon, please enter the code that you have received in the appropriate field before finalizing your order.

Please keep each coupon code that has been emailed to you somewhere safe. They are not always indicated in your account and we would not be able to send the emails again if you lose them.

OhMydeal & PrivateBrands

How can you offer such competitive prices?

Every day we build a relationship of trust with the biggest names in fashion and decoration. For various reasons, these brands sometimes find themselves with surplus stock and they decide to entrust us with this surplus stock, allowing us to sell it at reduced prices. PrivateFloor allows you to benefit from these rates by applying no margins* throughout the year and by applying the discounts on purchasing prices.

Are your products really authentic?

Yes. Please be assured that the products sold on our site are new products, presented in their original packaging and manufactured by the biggest brands according to their high quality standards.

Myfaktory

How can you offer such competitive prices?

We love designer furniture just as much as our customers. We scoured the globe to find the finest materials at the lowest possible prices, bringing these iconic designs back to the people they were intended for. Great design, available to all.

Are your products really authentic?

Our products are made to the same standard as the originals, but we sell them for up to 90% off the original price. We do premium made reproductions. We believe it is only fair that the everyday person has the chance to enjoy beautifully designed furniture at a price that they can afford. This is why patent design rights are only made available for a limited period. After 10-25 years it is legal in the UK and most of Europe to reproduce classic furniture designs.

Can I get hold of a PrivateFloor catalogue or visit a PrivateFloor shop?

Unfortunately not. We made the choice to be online only in order to be closer to your needs and your expectations in terms of choices and prices. Thanks to the internet you can access PrivateFloor products from wherever you want, whenever you want, 24/7 and in real-time.

Means of payment

Payment is only processed via the internet, by credit card or debit card. When your debit card is used, your bank account is debited within 4-6 days of placing your order. This period may vary depending on the bank. In case of a deferred debit card, the bank account is debited with the amount of the order under the same conditions as the usual debits.

Secure payment

PrivateFloor uses the online payment system provided by the Bank . The site is secured by SSL encryption (Secure Socket Layer), signed by Verisign and the Trustwave agency to protect all data related to the payment. The bank data is then transmitted to the bank, which is also secured by SSL encryption.

Means of delivery

For deliveries in UK, PrivateFloor offers the services of several carriers:

• Get your package delivered to the address of your choice. If you are not there to accept the delivery, you can pick up your parcel at your local post office.

• Priority processing of the order.

For any orders shipped outside of the UK, packages are shipped by DHL or any of our other partner carriers.

Areas of delivery

PrivateFloor offers deliveries solutions in all the European community countries.

Shipping fees

Shipping fees vary, depending on the carrier:

• Shipping fees are calculated by taking into account the weight of the items contained in the basket and the country of delivery. The minimum charge is 6.30 €.

Shipping time

The average order processing time is between 5 working days and 4 weeks. After this period, you will have to wait 2-3 more days due to the shipping from our warehouse to your address.

Our order and delivery process: Some of the items are purchased directly from suppliers. Other products are booked for us by our brand partners or ordered from the suppliers after the sale of the item, dependent on the number of placed orders. This allows us to optimize logistics costs and therefore offer you the best prices. The suppliers then ensures delivery of these wholesale orders to the PrivateFloor warehouses. Upon their receipt, the logistics department handles the arrival of this stock and prepares each customer order. In this scenario items are on average shipped 12 to 24 days after ordering. The estimated processing time of an order is based on the product with the longest processing time from the items ordered. Before validating your order, you can see the estimated time of delivery. This information is displayed at the bottom of the "My Basket" page.

Status of my order

You can follow the status of your order at any time of the day by visiting “My Account / My Orders” page. Steps of order status:

• In progress: Your order has been registered and will be shipped in the estimated time announced during validation.

• Waiting for paperwork: As part of our security checks, we may ask you to send us a photocopy of an identity document and proof of address. These documents must be faxed to our Customer Service. Your order will not be shipped until we have received them.

• In preparation: Your order is being prepared by our logistics department. It will be shipped in few days if the item is available on stock. Now it cannot be cancelled or modified anymore.

• Shipped: Your order has been shipped by the carrier. You'll thus be emailed a tracking number as well as the carrier name.

Upon despatching of your order you will receive an email with the tracking number of your package. You can follow the tracking of your package by clicking on the tracking number. This tracking number will also appear in your account in the "My Orders” section.

PrivateFloor will ship your order within the estimated time displayed during validation of the order.

Gathering my orders

Unfortunately PrivateFloor does not allow you to put items from different brands or different sales in the same basket. So we are currently not able to combine several orders with different sales and send them to you as one package.

Receiving my order

Parcels are usually delivered within a maximum of 4 weeks from the date the sale ends. If you are not present when the package arrives to the delivery address, a notice will be left from your local post office (or another carrier) in your mailbox. Equipped with proper identification, you can then pick up your parcel from the address indicated on the notice of attempted delivery within two (2) weeks at the latest.

If you are not able to retrieve your package, it will be returned to the PrivateFloor warehouses. We will contact you by email to offer reshipment of your order for a second time. This procedure also applies to packages returned by the carrier as a result of an incorrect delivery address or an unknown recipient. Packages for countries other than France will be returned to stock and you will immediately receive a refund of your entire order.

Returning my order

If you are not satisfied with the items received, you have a period of fourteen (14) working days from receipt of your order to return them in their original state, fit for resale. To facilitate the return process, we suggest contacting our Customer Service to obtain a return number.

You can get this return number faster by logging into "My Account" and selecting your order. Click on the "Register a return" tab. An email containing our return address and a return number will be sent.

Products must be returned:

• In their original condition and packaging to the address provided by Customer Service.

• In a new and fit for resale condition.

• With all their accessories.

To ensure prompt processing of your return, remember to include the return email sent to you by our Customer Service in your return package. If you cannot print, please write your order number, return authorization number as well as the codes of the products you are returning on a piece of paper.

Our advice

Costs and risks associated with returning your package are your own responsibility. Therefore, you must ensure that you keep all proof of this return.

We advise you to return items by registered mail using recorded shipping, Colissimo or by any other means from which you can get proof of the return. Any supporting evidence must contain the following information: destination address, date of shipment and tracking number.

Exchanging an item

Due to the uniqueness of our sales, we are not able to offer you an exchange.

Item does not match description

If you have received a damaged or defective item, or it does not match what you ordered, we are truly sorry. You have a period of fourteen (14) business days of receiving your order to contact our Customer Service to tell us about this situation. An advisor will tell you what to do.

Incomplete order

We recommend the following steps to see if your order is incomplete:

• First, make sure your item has been ordered by checking your order confirmation email or by referring to the details of your order displayed in "My Account / My Orders" section.

• Consult the packing slip attached to your package. If the quantity shipped does not match the quantity ordered, the item can be:

  • dispatched in another package that you will receive shortly.

  • unavailable, the refund will be made within the next 72 hours.

  • cancelled, if you have requested so.

• Check once more the details of your missing item on your packing slip. If the quantity shipped is not the quantity ordered, please contact our Customer Service.

Refund

PrivateFloor will refund you within a maximum of 72 working hours from the date of receipt of the package in its original condition. A refund confirmation email will be sent. We will refund via the payment method used when placing your order.

Refunding an order containing a voucher

When an order contains a voucher, the voucher is applied to all items ordered in proportion to their respective value. For this reason, the value of an associated voucher is deducted from the refund of a product.

How do I return an unsatisfactory item?

If you are not satisfied with the items received, you have a period of fourteen (14) working days from receipt of your order to return them in their original condition and packaging. For better processing of your return, we invite you to contact our Customer Service to obtain a return number.